Regarding returns

Cancellation due to customer's convenience

We offer exchanges and returns for reasons of customer convenience.No refunds will be accepted.

Refunds due to product defects

If the following conditions apply:We will refund you.

Return Policy

Regardless of whether the product is used or not,
If you contact us by phone or email within 5 days after the product arrives (including the day of arrival)

Return Shipping Fee

¥0Store burden

Product priceFull refund

*We do not accept returns or refunds for reasons of customer convenience after the product arrives (different from the image, wrong size, incorrect purchase, etc.).
*If there is obvious damage that is not listed, the item will not be refunded.
*Please note that if you return the product without contacting us first, we may refuse to accept it.
* We try to make the product images as close to the actual product as possible in terms of color and texture, but the actual color and texture may differ slightly depending on the lighting environment and terminal device you are viewing. Thank you for your understanding.
*The type of material and color names are at our discretion.
*Due to the nature of used products, we do not accept returns due to natural deterioration.
*We recommend that you contact us in advance if you have any concerns.
*Please make sure you are satisfied with both the condition and price of the product before purchasing.

Return address

〒104-0061
Ginza, Chuo Ward, Tokyo3-7-16 Ginza NS Building 3F

Contact Us

TEL: 03-6438-9770

Reception hours: 10:00-19:00

[Shoes] Cancellation due to customer's convenience

If the following conditions apply:Returns are accepted.

Supported conditions

1

Please try on items indoors. (Even if you have tried on the shoes, we may refuse to accept returns if there are signs of wear such as creases, discoloration on the soles, etc.)
2

Please return the item in the same condition as when you received it.
3

Please contact us within 2 days of receiving the product (including the day of arrival) and return it to us within 4 days.

Return Shipping Fee

Customer's responsibilityIt will be.
Home delivery prepaidPlease return it by.

* Any products returned will be re-inspected and refunds will be processed once inspection is complete.

Returns are not possible in the following cases:

Non-returnable conditions

- Products that have been used and have changed in condition since delivery
If you do not contact us within 2 days (including the day of arrival) after the product arrives, or if you do not return the product to us within 4 days
If any accessories are damaged
- If the product is soiled (including perfume, cigarette or pet odors)
If we are unable to determine that the product is defective