Frequently asked questions
All brand items sold in our store have passed authentication and have been certified as genuine.
We do not accept returns due to customer convenience.
Shoes can be returned if certain conditions are met.
More informationHerePlease see.
Yes, that is possible. Please feel free to contact us. (Please note that we may not be able to offer a discount on some items.)
In addition to the descriptions and images posted on the product page, we can also send you images with detailed descriptions of the condition and images of the item being worn, so please feel free to contact us.
Please note that we cannot accept cancellations after an order has been placed.
*Please check the product details carefully before purchasing.
The online store also accepts orders over the phone.
We have products available at our Ginza store. If you would like to see the actual products, please contact us.
We are sorry, but we are unable to accommodate your request.
Generally, all products are available on the website, but depending on the timing, there may be products that have only just arrived, so please contact us by phone or other means.
Bank transfer, credit card payment, and shopping loans are available.
Please contact us and we will do our best to respond to your request.
Please let us know if you have any requests.
Our company is a qualified invoice issuing business that complies with the qualified invoice storage method (invoice system) that will come into effect on October 1, 2023.
The eligible invoice registration number is T1010001172902.
We take great care in photographing the product so as not to damage its color.
The color of the actual product may differ from that shown in the image depending on the lighting conditions, the device or monitor used, etc.
If you are concerned about the details, please contact us.
Since these are second-hand items, their condition and degree of deterioration vary.
If there is any effect on use, we will try to state it in the product details information,
There may be individual differences in impressions and feelings, so if you have any concerns, please feel free to contact us in advance.
All of our products are one-of-a-kind.
In the event that an order overlaps with an order placed by a customer on another site, we will sell to the customer who completed their order first.
Please complete your order as soon as possible for the items you have added to your shopping cart.
Please contact us as availability may vary depending on the product and region.